Here are a list of the most common issues you might encounter while using the Door Prize app.
The Event Codes are issued to our partnering event organizers. If Door Prize is being used at an event you're attending, speak to someone working for the event and they can point you in the right direction!
Door Prize is currently only available in the US.
While we can't possibly test on every hardware or OS version available, we've taken steps to ensure that users on compatible hardware/software are able to access the Door Prize app. Requirements for each platform:
iOS Device Compatibility:
Android Device Compatibility:
In order to calibrate successfully, the augmented reality engine tries to map your surrounding environment. If your device just can't seem to calibrate, it may not be able to pick up enough flat surfaces around you. Some tips that may help:
The most likely reasons for a crash are:
Make sure you've granted Door Prize app permission to use your camera. If you accidentally block access, the scan feature won't work. You can change these permissions in your phone's settings.
Door Prize requires an internet connection in order to function. Be sure you're on a working WiFi or cellular connection. Also, if you're on a cellular connection, double-check that Door Prize has permission to use your cellular data.